7*18 hours service

We provide you with 18 hours of service support every day, respond quickly to your service instructions, and support you together with the procurement, sales, technical, after-sales and other departments. We will record and track your service orders throughout the process to ensure that they are handled in a timely and effective manner.

Cost-effective support

We aim to provide you with cost-effective products, ensuring guaranteed product quality and competitive prices. We have zero tolerance for product quality problems and are also firmly opposed to profitable sales practices to promote maximum customer benefit.

In situ legal security

When it is necessary to purchase relevant products or services from third-party factories, based on the customer's quality and efficiency requirements, combined with the local laws of China in the product flow, commercial flow, logistics and other aspects of the constraints and protection, to effectively protect your personal rights and interests.

Remote technical support

Whenever and wherever your software system or hardware device encounters usage problems or emergencies, our engineers will quickly network remotely, identify the problem and provide a solution to keep the system or device up and running as fast and as much as possible.

Dispatch of on-site maintenance

When software systems or hardware equipment require on-site repair solutions, we will promptly dispatch engineers and after-sales service teams for rapid response. We dispatch from the local area according to the agreed time and place or apply for visas and book tickets as soon as possible, and carry out repair work in strict compliance with local laws and regulations and the safety requirements of the customer company.

Free operational training

We can provide a wealth of training tutorials to pass on the appropriate product and service knowledge and skills to your team or your customers. Tutorials, remote training, or on-site training will enable your team or your customers to quickly acquire the skills to use the products and have basic problem solving skills.

Closed-loop management in overall process

From receiving customer demand, to proposing solutions, to the final delivery of products, we offer the whole process of service closed-loop management, to ensure the high efficiency and low cost of each stage, as well as the closed-loop management of the whole life cycle of product delivery, always offering customer with the service of problem solving and service assurance.

Continuous optimization of customer experience

We have always been driven by the need to create sustainable service value for our customers, and we have spared no effort to improve our service capabilities. In addition to basic product quality assurance, cost-effective output, commercial flow, logistics and other services, we provide financial and insurance services according to the different needs of our customers. We will always listen to your voice and adopt new solutions that work, and continue to optimize and upgrade our service experience.